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kitstern Been Here Awhile
Joined: 06 Feb 2005 Posts: 218 Location: Oregon
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Posted: Mon Feb 06, 2006 1:15 pm Post subject: Recording IVR prompts. |
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Do you all have any thoughts about software/hardware for IVR? My client wants me to upload files into their phone system that are .wav file type with an audio fomat of PCM, 8kHz of 11.025kHz, 16 bit, mono. Wouldn't be a problem, but the files have to be recorded in, not converted to, this format. Is there software or hardware that I can use to do this? Thanks for your help. _________________ Enjoy life, this is not a rehearsal.
http://www.kitziestern.com/ |
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audiogenic Guest
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Posted: Mon Feb 06, 2006 3:35 pm Post subject: |
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Sound Forge and Adobe Audition should have those presets to record directly into. |
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kitstern Been Here Awhile
Joined: 06 Feb 2005 Posts: 218 Location: Oregon
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Posted: Mon Feb 06, 2006 4:32 pm Post subject: |
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Would you know if those programs play well with M-Audio Firewire 410? I've just gotten the bugs worked out of my system using ProTools with the 410, I would hate to mess with it. _________________ Enjoy life, this is not a rehearsal.
http://www.kitziestern.com/ |
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Deirdre Czarina Emeritus
Joined: 10 Nov 2004 Posts: 13016 Location: East Jesus, Maine
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Posted: Mon Feb 06, 2006 6:03 pm Post subject: Re: Recording IVR prompts. |
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kitstern wrote: | the files have to be recorded in, not converted to, this format. |
Why?
You can bounce to this bit and sample rate, and file type. Use the squeezer and use dither.
Have you looked for help at the DUC? _________________ DBCooperVO.com |
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kitstern Been Here Awhile
Joined: 06 Feb 2005 Posts: 218 Location: Oregon
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Posted: Mon Feb 06, 2006 8:06 pm Post subject: |
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Turns out the client was happy with what I did directly into their phone system, so it was much ado about nothing. But Deidre, what am I not seeing........when I go into PT to bounce the files, the sample rates start at 44.1kHz. And what's the squeezer? _________________ Enjoy life, this is not a rehearsal.
http://www.kitziestern.com/ |
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Deirdre Czarina Emeritus
Joined: 10 Nov 2004 Posts: 13016 Location: East Jesus, Maine
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Posted: Mon Feb 06, 2006 8:44 pm Post subject: |
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Hold on-- I may be out of my mind-- let me check a session.
The squeezer is one of the possible adjustments you can make as you choose the settings for the final product.
Pah.
Do you have your user's manual?
It should also be in the accompanying help docs. _________________ DBCooperVO.com |
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Deirdre Czarina Emeritus
Joined: 10 Nov 2004 Posts: 13016 Location: East Jesus, Maine
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Posted: Mon Feb 06, 2006 9:10 pm Post subject: |
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OK, Here's the deal:
You can HAND ENTER the sample rate.
Use Squeezer is a checkbox in the bounce window.
I wonder how it would sound? _________________ DBCooperVO.com |
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kitstern Been Here Awhile
Joined: 06 Feb 2005 Posts: 218 Location: Oregon
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Posted: Mon Feb 06, 2006 9:20 pm Post subject: |
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You can hand enter the sample rate??? Who knew. And as many times as I've bounced files, I have never seen "Use squeezer". Life is scary sometimes.
Did you see the movie "What the Bleep Do We Know" with the scene about Columbus and the Indians not seeing the ships until the medicine man told them they were there? If not, this is just blather but if you have.......I'm having an Indian moment. _________________ Enjoy life, this is not a rehearsal.
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kitstern Been Here Awhile
Joined: 06 Feb 2005 Posts: 218 Location: Oregon
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Posted: Tue Feb 07, 2006 8:20 pm Post subject: |
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Quote: | I wonder how it would sound? |
It actually sounds really good until I import it to the phone system. I looked at the specs again, the file type is .wav, but the audio format is PCM, 11.025 kHz, 16 bit mono. Would I get that by recording directly into the sound card with a mic, instead of going through PT? PCM is the format before conversion, right?
Jeeze Louise, gone are the days when all we had to remember was not to get too close to the mic.[/quote] _________________ Enjoy life, this is not a rehearsal.
http://www.kitziestern.com/ |
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Spacegypsy Guest
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Posted: Tue Feb 07, 2006 8:44 pm Post subject: |
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Hi Kit - you can record in Windows Sound Recorder and save as a 16-bit 11025kHz PCM - .wav. (If you're on a pc) |
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kitstern Been Here Awhile
Joined: 06 Feb 2005 Posts: 218 Location: Oregon
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Posted: Thu Jun 29, 2006 5:03 pm Post subject: |
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I'm bumping this because another phone prompt issue has come up. Does anyone know if there is a way to convert mp3 or wav files to A/MU-law files without buying Vox? _________________ Enjoy life, this is not a rehearsal.
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Hart Assistant Asylum Chief
Joined: 03 Jan 2006 Posts: 2107 Location: Foley, AL
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Posted: Thu Jun 29, 2006 7:09 pm Post subject: |
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Vox is some sort of pro-tools thing I presume?
Audition 1.5 and 2.0 will both save into A/mu-Law if you happen to have access to either one. _________________ Hart Voice Overs Blog
Brian Hart Productions |
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ConnieTerwilliger Triple G
Joined: 07 Dec 2004 Posts: 3381 Location: San Diego - serving the world
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Posted: Thu Jun 29, 2006 7:10 pm Post subject: |
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Adobe Audition and Sound Forge both have A/mu-Law save. I do it all the time.
Recording at a higher sample and bit rate and then converting makes a far better sound than recording at the lower rates. Did anyone offer you an explanation for why they HAD to be recorded in the lower rates. I just can't figure out why they would insist on that. But it can be done. (I'd ask to do a test - recording it in the lower rates for one file AND recording at 44.1/16 Bit and then converting and see if they can play it.)
The thing about Vox Studio is that it is specifically for telephony prompts and is optimized for the lower sample and bit rates that the files end up in. Yeah, it's expensive, but it has been a life- saver (well, let's say a pay check saver) since I started figuring out all its options. _________________ Playing for a living...
www.voiceover-talent.com
YouTube Channel: http://youtube.com/connieterwilliger |
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Deirdre Czarina Emeritus
Joined: 10 Nov 2004 Posts: 13016 Location: East Jesus, Maine
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kitstern Been Here Awhile
Joined: 06 Feb 2005 Posts: 218 Location: Oregon
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Posted: Thu Jun 29, 2006 9:02 pm Post subject: |
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I have Sound Forge 8.0 on my laptop (ProTools on my PC for gigs), and when I use the drop down menu to save a file A/MU-law isn't there. Am I looking in the wrong place.
Deirdre, I so wish I was using a Mac. The DUC solutions in the link you posted would have solved the problem. _________________ Enjoy life, this is not a rehearsal.
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