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"I just want to Testify"

 
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Jowillie
Lucky 700


Joined: 20 Aug 2006
Posts: 714
Location: North Carolina

PostPosted: Thu Jun 14, 2007 2:10 pm    Post subject: "I just want to Testify" Reply with quote

I was surprised by some unusually prompt customer service today.
Lately, I have been nagged by a very slight shorting out in my Sennheiser MKH 416 when using on location for TV stuff. Very annoying. I figured I could drop it off with one of my tech buddies and give it up for a couple of weeks until they could take a look.
On a whim, I emailed Sennheiser service and described my problem, expecting to be told to ship it to them along with the $35 just to look at it. Again, gone for several weeks--at least.
To my surprise, Dave from Sennheiser Service called my office today and walked me through the repair.....myself....me...Mr. No-tech.
The call came in less than 24 hours after I sent the email.
WOW!
Willie Edwards
Vocal Impact Media
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asnively
Triple G


Joined: 17 Jun 2006
Posts: 3204
Location: Los Angeles

PostPosted: Thu Jun 14, 2007 2:11 pm    Post subject: Reply with quote

Very cool, Willie!
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Deirdre
Czarina Emeritus


Joined: 10 Nov 2004
Posts: 13023
Location: Camp Cooper

PostPosted: Thu Jun 14, 2007 2:14 pm    Post subject: Reply with quote

How cool is that?

It didn't sit in transit or on a bench somewhere.


Tres nif-tay!!!
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Yoda117
M&M


Joined: 20 Dec 2006
Posts: 2362
Location: Philadelphia, Pennsylvania

PostPosted: Thu Jun 14, 2007 2:49 pm    Post subject: Reply with quote

Sennheiser is usually pretty good with customer support.

Heh, and now you know what the inside of your mic looks like Smile
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Voiceovers by Gregory Houser
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Blog - A man, a martini, and a lot of microphones
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CarynClark
MMD


Joined: 28 Feb 2007
Posts: 2697
Location: Fort Myers, FL

PostPosted: Thu Jun 14, 2007 5:11 pm    Post subject: Reply with quote

Wow, that's very cool. I would be totally afraid to take it apart. Good job!!
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BenWils
The Thirteenth Floor


Joined: 08 May 2006
Posts: 1324
Location: In a Flyover State

PostPosted: Thu Jun 14, 2007 5:25 pm    Post subject: Reply with quote

Good info to know. Thanks for letting us know how they operate.
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tackerman
The Gates of Troy


Joined: 14 Jun 2006
Posts: 1741
Location: in the ether

PostPosted: Fri Jun 15, 2007 4:44 am    Post subject: Reply with quote

Now if I could just get them to tell me how to make my MD421 sound like a U87... Bitchin
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Jowillie
Lucky 700


Joined: 20 Aug 2006
Posts: 714
Location: North Carolina

PostPosted: Fri Jun 15, 2007 5:09 am    Post subject: Reply with quote

Quote:
Now if I could just get them to tell me how to make my MD421 sound like a U87

I think he said for that modification just send the 421 and a check for $2,974.00 + $35 for handling.
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bobsouer
Frequent Flyer


Joined: 15 Jul 2006
Posts: 9883
Location: Pittsburgh, PA

PostPosted: Fri Jun 15, 2007 8:15 am    Post subject: Reply with quote

Willie,

Yup. That should just about do it. Laugh
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Yoda117
M&M


Joined: 20 Dec 2006
Posts: 2362
Location: Philadelphia, Pennsylvania

PostPosted: Fri Jun 15, 2007 10:39 am    Post subject: Reply with quote

Jowillie wrote:
Quote:
Now if I could just get them to tell me how to make my MD421 sound like a U87

I think he said for that modification just send the 421 and a check for $2,974.00 + $35 for handling.


You forgot about the $325 for the upgraded shockmount.
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