VO-BB - 20 YEARS OLD!

KaraEdwards · Posted: Sat Jan 31, 2009 6:51 am Post subject:

No, it was getting very late- but I plan to try them this weekend. He'll be back monday to call the LD guys with me (isn't that nice?). In the meantime, I keep thinking of the sheer irony that all of this happened within hours of me sending out 'I have ISDN' announcements. Go figure. Rolls Eyes

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Kara Edwards
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KaraEdwards · Posted: Mon Feb 02, 2009 10:39 am Post subject:

Well, using George's codes, I was able to go through Sprint and connect with Caryn and Bob (through Eric) successfully this morning.

Here's the crazy thing- I called MCI to make sure the lines were set up properly and was told they no longer provide support for voice/data lines. While they were all too happy to set this line up for me a month ago and take my money, when the circuit was switched an my line no longer worked- they have refused to help me.

Needless to say, I have just halted service with MCI and am now on the phone with Sprint. Wish me luck!
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bobsouer · Posted: Mon Feb 02, 2009 11:57 am Post subject:

Kara,

Luck!
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Bob Souer (just think of lemons)
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Source Connect, phone patch, pony express

Frank F · Posted: Mon Feb 02, 2009 1:06 pm Post subject:

It is wished, but not needed... you are already lucky Kara.

Frank
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KaraEdwards · Posted: Mon Feb 02, 2009 3:31 pm Post subject:

Lucky to have such smart, talented friends, yes. Kiss

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KaraEdwards · Posted: Mon Feb 02, 2009 3:34 pm Post subject:

Oh, and I should add- Sprint customer service was fantastic- talked to a local woman who actually gave me her personal line in case there are further issues. There shouldn't be- she really knew her stuff. 1-3 days for the switch, and I'll be good to go! In the meantime, I can use the work around codes to make it happen.

I can't thank ALL of you enough for your help- you all really got this one right!

Thanks Deirdre for this fantastic place!!
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KaraEdwards · Posted: Thu Feb 12, 2009 2:42 pm Post subject:

I know the rule about bringing up old threads- but I thought it would be important for anyone doing a search down the road to know the final outcome.

Indeed, it was my long distance company MCI. After canceling twice, I was still having issues- until I called a third time to see if they really had canceled my service with them. They hadn't. Apparently the only way to cancel long distance is to either switch to a new carrier or demand to cancel electronically (an automated message will talk you through the steps).

Once I finally got them off the line- all has been well since! 7 successful link-ups in a row, including 2 sessions that lasted over an hour.

It was a major process of elimination, but I am so happy to finally have this madness behind me! Thanks again to everyone for being so helpful and awesome!!
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Diane Maggipinto · Posted: Thu Feb 12, 2009 2:57 pm Post subject:

Great news, Kara! W00T

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I think the Old thread rule has to do with those over a month old, so you're in, no problem. Plus, this has been an ongoing problem so we're all happy to hear of the resolution!

May I comment on this, though

bobsouer · Posted: Thu Feb 12, 2009 3:08 pm Post subject:

Kara,

I'm very glad to know you've resolved this matter successfully!
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Be well,
Bob Souer (just think of lemons)
The second nicest guy in voiceover.
+1-724-613-2749
Source Connect, phone patch, pony express

KaraEdwards · Posted: Thu Feb 12, 2009 3:11 pm Post subject:

Diane- you ain't kidding!! I could start a whole thread about poor customer service. Lots of good reminders this past month about how NOT to run a business!

Thank you for the support Kiss

- and may I add that the picture in the upper left hand corner is making me want to go get my matching VO-BB heart tank and put it on? Better yet, I'll save it for Saturday Smile

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Gregory Best · Posted: Thu Feb 12, 2009 7:59 pm Post subject:

KaRA, We could right volumes about either the lackof or poor custoemr service. So glad you are back in business.
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CarynClark · Posted: Fri Feb 13, 2009 7:06 am Post subject:

Yippee skippee... this is GREAT news!!! So glad it's working for you. I think this thread will prove valuable to others -- good thing you documented your issues here!
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Chuck Davis · Posted: Fri Feb 13, 2009 10:14 am Post subject:

Great thread. Glad you navigated through all that Kara. ISDN is such a great tool...sometimes you take it for granted when all is working well.

When it's not....ugh.

I just had a session yesterday, Mass to Cali that pointed that out for me.
I would dial in (I was producing this one) to the talent. Connect, Lock.
After a minute or so...one line would drop. After trying to redial we would both warm boot the boxes and hook up again...only to have it happen again.

I'm guessing it was a line issue but....that little PITA made what's usually a 10-15 minute session last almost 30 minutes.
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