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Sad Experience with GoDaddy
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nick reed
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PostPosted: Fri Jan 13, 2006 10:38 pm    Post subject: Sad Experience with GoDaddy Reply with quote

Today, I decided to use GoDaddy to register a domain name and get some web hosting services. Everything was going splendiferously... all the way up to the point that I went to FTP my site. First, a little history...

Initially, I had signed up for Website Tonight which is a web based site creator. It was painfully slow and had a clunky interface. I called support and they graciously cancelled that web package. I told them that I noticed an available CD/downloadable web creation program called Website Complete. I asked them if I could get that instead of the other clunky piece of junk. They said, sure, and signed me up. I had noticed a price of $14.95 for the download. I downloaded it and everything was going well. I was happy with the results. Then I went to FTP it. A little window popped up saying that I had to pay a licensing fee, which turned out to be $35 to publish the site. This really burned me. I called support and told them so. It does say something about a licensing fee on the main page where the deal is offered but it is off to the side in another column (a small print kinda thing). It was there... but not conspicuously.

The tech was really nice and they were willing to refund my $14.95 but now I have a bad taste in my mouth for GoDaddy. Has anyone else felt "taken" by them? They seem to do a lot of "bait and switch" type stuff. Maybe I'm just in a mode right now and will see this differently tomorrow. I certainly hope so.

Maybe this is all my fault and not their's at all.


Last edited by nick reed on Sat Jan 14, 2006 6:39 am; edited 1 time in total
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billelder
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PostPosted: Sat Jan 14, 2006 2:44 am    Post subject: Reply with quote

Hi Nick,

Let me be sure I understand. You have your domain with GoDaddy and you also bought their web hosting package? Is the issue creating and uploading your web pages to the GoDaddy site? If you bought domain there you are probably bound to keep it with them for so many months before being allowed to move it.

There are free programs that will help you create a simple but clean site. Open Office, which is free, will allow you to create web pages. There are also free FTP programs that will upload the pages to your web hosting site. GoDaddy should have sent you that information when/if you signed up for web hosting.

I believe you can have a domain with GoDaddy and not have web hosting. Most internet service providers (like Earthlink, BellSouth, Cox, AOL etc) all give you around 10MB of personal web space. Often, these ISP's have software or programs that will also help you to create a web site. That's enough space for a decent web site and audio sammples.

GoDaddy should allow you to "stealth re-direct" to any web site using your domain. For instance, let's say you're with Earthlink using the username "nickreed". So your web page with that ISP would be http://www.earthlink.net/~nickreed/ You would then point your domain to that site so that each time someone clicked on www.nickreed.com, they'd actually go to http://www.earthlink.net/~nickreed/
It's the same with e-mail too. You can point "nick@nickreed.com to your regular e-mail.

Please forgive mme if I'm oversimplifying this and you already knew this. Hope this helps.
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Spacegypsy
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PostPosted: Sat Jan 14, 2006 3:40 am    Post subject: Reply with quote

Hi Nick - GoDaddy did the same to me, with the Web Site Complete thing - the $35 licensing fee was a surprise! I called them up and whined and whinged, telling them they could listen to the recording of my call to the guy who sold me the package to prove the fee was never mentioned, and they waived the fee for me Smile Squeaky wheel, squeaky wheel.

However, uploading can be a real problem. If you're on a shared server the upload speed and availability is spotty at best, and when you call tech support they could give a hang - they just say I'm the only person who is having the problem, which I am sure is not the case. Uploading larger files is frustrating as it can drop the upload in mid-stream many times before a successful one happens.

All in all though, my website has only been "down" due to Go Daddy tech a couple of times in 18 months, so that's not bad.

I guess I'd rather be with GoDaddy who have some stability than with a smaller company which could go west taking my site with it.
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allensco
Flight Attendant


Joined: 30 Jul 2005
Posts: 823
Location: Alabama, USA

PostPosted: Sat Jan 14, 2006 4:41 am    Post subject: Reply with quote

Hey Nick, like Bill said, you can have the domain name registered with whomever you wish, but can point the name to wherever you want it. I registered my domain (voiceoverallen.com) with Domainsite.Com and use eDatarack as my webhost. I just pointed the domain to eDatarack's name servers and that was it. It started resolving in about 24-36 hours. On a side note, I used to use Domainsite, but they had some issues last year I couldn't live with, namely being blacklisted by a backbone provider due to the amount of virus infested/spam traffic coming from their servers, so I switched webhosts.

Coffeecup makes a simple to use HTML editor to build and upload your site. It's about $30 dollars or so (can't remember the exact price). There's Hotdog Pro from Sausage Software (Australian). I used to use it exclusively until I got hold of a copy of Macromedia's Dreamweaver. That and Bluefish (a Linux program) is about all I use to build/maintain my website. I use CuteFTP to send it all up to the server. There's also a free version of WS-FTP you can get. If you can't find it on Tucows, I can put up a copy of it on my server and let you download it. It's very easy to use and did I mention FREE?!?!

Hope you can get it worked out! If I can help, let me know cool
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nick reed
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PostPosted: Sat Jan 14, 2006 6:48 am    Post subject: Reply with quote

billelder wrote:
Hi Nick,

Let me be sure I understand. You have your domain with GoDaddy and you also bought their web hosting package? Is the issue creating and uploading your web pages to the GoDaddy site? If you bought domain there you are probably bound to keep it with them for so many months before being allowed to move it.
[snip]
Please forgive mme if I'm oversimplifying this and you already knew this. Hope this helps.


Thanks Bill,

The issue is that I was lured into buying their website creation program for $14.95 without realizing that I would later have to pay a $35 licensing fee to actually upload with it. I just felt "taken".

Thanks for the other tips. And, BTW, it's impossible to oversimplify anything for me!

Nick
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nick reed
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PostPosted: Sat Jan 14, 2006 6:59 am    Post subject: Reply with quote

Spacegypsy wrote:
Hi Nick - GoDaddy did the same to me, with the Web Site Complete thing - the $35 licensing fee was a surprise! I called them up and whined and whinged, telling them they could listen to the recording of my call to the guy who sold me the package to prove the fee was never mentioned, and they waived the fee for me Smile Squeaky wheel, squeaky wheel.
[snip]
I guess I'd rather be with GoDaddy who have some stability than with a smaller company which could go west taking my site with it.


Thanks for your input, Spacegypsy, that's what I needed to know.

Well, I am sorry to hear that this happened to you too but at least you got it worked out. I guess you sounded cuter on the phone when you complained to them, because I was doing a great deal of whining myself and they absolutely refused to waive the fee. Smile

Nick
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kgenus
Seriously Devoted


Joined: 01 Dec 2004
Posts: 889
Location: Greater NYC Area

PostPosted: Sat Jan 14, 2006 7:00 am    Post subject: Reply with quote

There's no reason to use those products that rip you off....

www.WebMonkey.com - This site contains everything you'll ever need to learn everything web, from html, dynamic html, javascript, sql queries, etc. It's truly option overload, but you'll have a decent website developed with the appriopriate knowledge quicker than you think.

Also, Domain Name Service (DNS) is nothing more than a directory service that maps names to ip addresses. The domain you purchase, www.YourName.com is only ONE ip address. You could add additional hosts such as homebox01.YourName.com and homebox02.YourName.com setting up one as an ftp server and the other as an email server. The only thing you're paying for with DNS is the ability to have it HOSTED by that company....
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nick reed
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PostPosted: Sat Jan 14, 2006 7:12 am    Post subject: Reply with quote

allensco wrote:
If you can't find it on Tucows, I can put up a copy of it on my server and let you download it. It's very easy to use and did I mention FREE?!?!

Hope you can get it worked out! If I can help, let me know cool


Allen, thanks for your kind offer of assistance. I have used Sausage and Cute FTP and a number of similar programs. Hey, I could just bang it out on Wordpad and Telnet it to... wait a minute... who the heck am I kidding. Wink

No, the point is not the $35... that's relatively trivial. This is one of those "matters of principle". If they had told me up-front that the program was $50, I would not have these feelings about this situation. However, I was billed $14.95, downloaded the program, created the website, started to FTP and got a message telling me that I had to pay a licensing fee before I could FTP anything.

Like I said before, I didn't "read the fine print", so to speak, so who's fault is it really? Do you blame the guy who put the fine print in an inconspicuous place, or do you blame the buyer who overlooks it?

Nick
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CWToo
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PostPosted: Sat Jan 14, 2006 7:28 am    Post subject: Reply with quote

Wow... I'm on my second web site with Godaddy and couldn't be happier. The first was for www.wagsdoggiedaycare.com and I liked the customer service so much--not to mention the price--I moved www.chrishwite.com to Godaddy from XO. The switch was smooth as silk.

Registered the Wags domain name through Godaddy but kept Network Solutions for my domain.

As far as web design software goes, you can't go wrong with Microsoft FrontPage, at least it's always been OK for me.

As always with any muddy verbal flow of mine, YMMV.
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Drew
King's Row


Joined: 27 Sep 2005
Posts: 1118
Location: Tumbleweed Junction, The Republic of North Texas

PostPosted: Sat Jan 14, 2006 8:03 am    Post subject: Reply with quote

I've been pretty happy with GoDaddy myself. Two year domain registration and hosting for about $95, hard to beat that.
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Hart
Assistant Asylum Chief


Joined: 03 Jan 2006
Posts: 2107
Location: Foley, AL

PostPosted: Sat Jan 14, 2006 11:51 am    Post subject: Reply with quote

Throwing my hat in the ring,

I registered my domain name at godaddy, but have never used their hosting for anything. The day I registered my name with them, I signed up with my host. Everything transferred fine. There are so many good options out there, I see no reason to stay with a company that you personally are unhappy with.

I spent the cash and use Dreamweaver for my site for major changes. For minor stuff (mostly text based) I just go WYSIWYG and use notepad. Easy, clean, can do it from any computer, and it's free.
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Deirdre
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Joined: 10 Nov 2004
Posts: 13016
Location: East Jesus, Maine

PostPosted: Sat Jan 14, 2006 3:55 pm    Post subject: Reply with quote

For the record: Nearly all my domain names are with GoDaddy-- including VO-BB.com. They also host this site.

but....
We have Scratch.
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billelder
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PostPosted: Sun Jan 15, 2006 2:34 am    Post subject: Reply with quote

Sorry for the GoDaddy problem. My host is MileScape.com and I have other domains with MyDomain.com. I had a free account (when they offered them) with 1and1 and liked them a lot.

I enjoy reading about the different hosts and recommendations. I've suggested to many that if you don't know anything at all about the web, find a kid in your neighborhood/family friend/church/school and pay them to make a site you like. The "yoot" today know all the latest codes and tricks. You get a great site and they get some spending cash.

True story. I had just joined MileScape and was having problems with some php code. Someone with the nick "dark_lord_of_death" (or something like that) sent a private message and asked if they could help. They quickly solved the problem. I asked if they did this for a living. The reply was "No, I'm only 14". LOL Gasp
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Doc
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PostPosted: Sun Jan 15, 2006 5:00 am    Post subject: Reply with quote

Hehehe...

"My Cousin Billy"

Wink
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Philip Banks
Je Ne Sais Quoi


Joined: 20 Jun 2005
Posts: 11049
Location: Portgordon, Scotland

PostPosted: Sun Jan 15, 2006 7:42 am    Post subject: Reply with quote

billelder wrote:
True story. I had just joined MileScape and was having problems with some php code. Someone with the nick "dark_lord_of_death" (or something like that) sent a private message and asked if they could help. They quickly solved the problem. I asked if they did this for a living. The reply was "No, I'm only 14". LOL Gasp


One of the greatest web designers and coders is Foetus McGregor. He/she* has 10 businesses with a $100 million turnover. Not even born yet and he/she* old before his/her time, I've seen the scans.

*Can't be more specific as his Mum doesn't want to know the sex. I thought I'd guessed but it turned out to be a data-pen.
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