VO-BB - 20 YEARS OLD!

Deirdre · Posted: Thu Sep 27, 2007 4:05 pm Post subject: Hooray for Telos!

What great customer service!

My Zephyr needed repair.
They sent a loaner, I sent my unit to them in the same box.
A week later, my baby is fixed and it will get here in 2 days.
Then I can send the loaner back in THAT box.

I haven't been without a codec and NO MONEY has changed hands yet.

I'll be getting back a very spiffy machine.

Yay Telos!!!
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Frank F · Posted: Thu Sep 27, 2007 4:07 pm Post subject:

Your experience with Telos is the kind of Customer Service I really enjoy reading (hearing) about.

Kudos to Telos on your behalf D.B.!

Toodles

Frank F
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Be thankful for the bad things in life. They opened your eyes to the good things you weren't paying attention to before. email: thevoice@usa.com

JTVG · Backstage Pass Joined: 21 Jun 2007 Posts: 433

Great to hear! I'll be interested in knowing if they charged for use of the loaner. While I'd second everything said about their great customer service, they told me loaners were available for a price. I hope that's not the case in your situation. Wishing you the best with your lean, mean, repaired machine!
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Joe Szymanski
http://www.joethevoiceguy.com

Deirdre · Posted: Thu Sep 27, 2007 5:44 pm Post subject:

If your unit is under warranty, there's no cost of the loaner.
Mine cost $200.

Oh, well.
I don't have a spare.
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DBCooperVO.com
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Jowillie · Posted: Thu Sep 27, 2007 7:15 pm Post subject:

'preciate that good word.
WE
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Wild Willie Edwards
www.hometowntvtoday.com
http://vomictest.blogspot.com