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Torn: Good will? Or leaving money on the table?

 
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Mike Harrison
M&M


Joined: 03 Nov 2007
Posts: 2029
Location: Equidistant from New York City and Philadelphia, along the NJ Shore

PostPosted: Wed Sep 09, 2020 12:23 pm    Post subject: Torn: Good will? Or leaving money on the table? Reply with quote

An 11-year client, who brings me work for a few of the biggest pharmaceutical companies, sometimes has me record just a handful of glossary terms. On one hand, I'm tempted to do quick projects like that at no charge, out of appreciation. And I have, a few times. But could it also be said, as my client is charging his client, that I'm leaving money on the table? And, if that's the case, my minimum would seem quite high for speaking (in today's case) 10 words. How do you handle situations like this?
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Mike
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todd ellis
A Zillion


Joined: 02 Jan 2007
Posts: 10479
Location: little egypt

PostPosted: Wed Sep 09, 2020 12:56 pm    Post subject: Reply with quote

i throw in stuff for great clients all the time. not so often that they get used to it - but --- yeah. a few section titles here, an end-client change there. everybody feels good. didn't cost me anything - may buy me some good will --- but that's not really why i do it.
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Bruce
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Joined: 06 Jun 2005
Posts: 7921
Location: Portland, OR

PostPosted: Wed Sep 09, 2020 2:28 pm    Post subject: Reply with quote

A common move is to charge a reasonable fee but then offer a "courtesy discount" of anywhere from 25% to 50%, to 100%. It shows the worth of your efforts and the respect you have for their continued relationship with you.


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