VO-BB - 20 YEARS OLD!

ballenberg · Posted: Wed Apr 02, 2014 7:44 am Post subject: Reinstalling Source Connect

Anyone tried reinstalling SC on a new ( just different, not all that new) computer? I've had a basic version of SC, which I was using as SC Desktop on my studio machine. Just replaced the machine, want to reinstall SC. Not so fast. Program doesn't want to see the ILok as valid (it is), then asks for Challenge/ Response with a bunch of nonsense words. I tried cutting and pasting, nothing. They want a response? Oh, I'm ready to give them a response, Alice! Bang, Zoom! (okay, fi that makes no sense, you're too young )

Anyway, I've deactivated, I've reactivated. And nothing works. Any thoughts, experience?

Ed Fisher · Posted: Wed Apr 02, 2014 8:26 am Post subject:

"To the moon...Alice"

Assuming that they don't charge you an "arm and a leg"...maybe the next logical step is to contact SC directly?
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Chuck Davis · Posted: Wed Apr 02, 2014 8:39 am Post subject:

I'm sure you've already done this but….did you try using a different USB port for the iLok?
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ballenberg · Posted: Wed Apr 02, 2014 9:45 am Post subject:

Did both these things, thanks--Waiting for further word from DC

ballenberg · Posted: Thu Apr 03, 2014 6:59 pm Post subject:

All good--I-lok had to be deactivated and reactivated. the program reinstalled and finally needed Quicktime installed. Used it tonight, worked very well. Thanks guys.

georgethetech · Posted: Thu Apr 03, 2014 11:22 pm Post subject:

Say what you will about what they charge for it, they've got great support over there at sE, and great support is expensive. Very glad you are back up and running with that 6 year old version of SC! Let's hope they don't have to break support of these legacy versions to advance the technology moving forward as they did when they went from V2 to V3.
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ballenberg · Posted: Fri Apr 04, 2014 5:49 am Post subject:

Six years? Yeah, I guess, who's counting? Smile

In those six years, I've probably used it probably less than times..ISDN still my go-to technology. The irony is that as unusual as it is for me to use SC.. ..I needed to use it last night.