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Lee Patterson
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 Posted: Tue May 25, 2010 9:00 am Post subject: What to do? |
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I had this recently happen to me and I didn't know what to do. Maybe some of you have experienced the same thing.
I quoted a new client a price based on number of total scripts. He has only delivered 20% of the total number promised? What is the correct way to tell him to pony up? |
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Jeffrey Kafer
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Joined: 09 Dec 2006
Posts: 4931
Location: Location, Location!
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| Posted: Tue May 25, 2010 9:16 am Post subject: |
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need more info. How long has it been? Is he overdue with payment? What did your agreement specify about payment terms?
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http://JeffreyKafer.com
Voice-overload Web comic: http://voice-overload.com |
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Lee Patterson
Guest
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| Posted: Tue May 25, 2010 9:21 am Post subject: follow up |
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| It has nothing to do with payment. I quoted him a lower price per script based on him providing me 20 scripts. He has only sent 4 scripts and has paid me right away but am I just suppose to wait on the other 16 scripts? |
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SkinnyJohnny
Backstage Pass
Joined: 12 Aug 2007
Posts: 462
Location: Asheville, NC
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| Posted: Tue May 25, 2010 9:28 am Post subject: |
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I would contact him and just ask him if he sent them. I would tell him that I wanted to make sure they didn't get lost in cyberspace.
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asnively
Triple G
Joined: 17 Jun 2006
Posts: 3204
Location: Los Angeles
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| Posted: Tue May 25, 2010 9:50 am Post subject: |
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Also, when someone asks for a 'bulk discount" in the future, consider saying that you'd be willing to come down to X for projects larger than Y when all the copy is delivered at once. 
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Lee Patterson
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| Posted: Tue May 25, 2010 10:13 am Post subject: Thanks! |
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| Lots of great comments. I think I will give him a call and ask about the other scripts. And next time will ask for them all up front. |
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brianforrester
Backstage Pass
Joined: 30 Jul 2005
Posts: 492
Location: Vancouver, British Columbia, Canada
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| Posted: Tue May 25, 2010 10:19 am Post subject: |
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While this doesn't help you right now, it may be helpful in the future.
When quoting on bulk projects, I always provide a timeline within which the scripts must be provided in order to be eligible to receive the discounted price. This clearly lays out to the client what my expectations are for project completion; otherwise it leaves the door open for projects to drag on for months!
Clear communication from the outset is key to happy clients!
Good Luck.
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brian@brianforrester.com
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