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Time Is Money
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Dave DeAndrea
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Joined: 22 Jan 2008
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PostPosted: Thu May 12, 2011 12:19 pm    Post subject: Time Is Money Reply with quote

Just curious... do any of you charge a non-refundable fee to lock in a recording session time?
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Dave DeAndrea
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Zak Miller
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PostPosted: Thu May 12, 2011 4:27 pm    Post subject: Reply with quote

Dave, I would say it depends on the client and the amount of work around the requested time.

I have found that clients would rather not be pushed around. That being said, if they are jerking you around with moving a session all over the place and they are a slow pay, then yes. If they are a repeater then I would just let it roll and take the session money.
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Jeffrey Kafer
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PostPosted: Thu May 12, 2011 4:38 pm    Post subject: Reply with quote

Perhaps if my day was so chock full that I had to bump other clients, then I would. But I doubt most people's days are so filled with concrete appointments that they can't be flexible.

My thought is that if I'm going to dick the client around like that, then they'll find someone who won't.
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Michael Schoen
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PostPosted: Thu May 12, 2011 8:01 pm    Post subject: Reply with quote

Dave,
I cannot imagine doing that. They ask you your availability -- you tell them you schedule. It happens. On rare occasion something may get cancelled or changed but I haven't had a lot of issues with that, whether its home studio or in town.
Not just that it may be a buyer's market with lots of choices but also it's a little harsh.
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jsgilbert
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PostPosted: Fri May 13, 2011 7:18 am    Post subject: Reply with quote

I charge the client a non-refundable session fee and cleaning deposit prior to my doing the work. I insist that this be delivered inperson in bearer bonds or certified gold boullion a minimum of 72 hours before the record session.

That way, I'm protected.

These days it seems I get more an more of what is called a "check avail". This is that lovely call you get from your agent asking you to hold open a block of time for a client, most often also indicating my presence is requested at a "professional" studio. This may happen several days or even a week or mor before. You carefully negotiate things to accomodate the client, loading up the days prior and afterward. Then the day before, when you haven't heard a word and you call your agent thrice to find out what is going on, you get an email at 4:45, which now requests you reserve a completely different date, for which you are fairly booked, thus leaving you with a day to twiddle your thumbs.

And this tends to happen with SAG and AFTRA gigs of all description. That said, it seems rather difficult to try and tow a line to a client who may have some sort of "emergency" or other issue that might make the have to reschedule, etc.

One other aspect of the recording at home world is that if the client isn't renting a studio on their end, for example simply calling from their office or Skyping in, the tendency is often not to look at the actors studio with the same regard as a professionbal, pay by the hour joint. Thus the 3pm booking often gets preceded by the 2:30 phone call saying they are running late and it's going to be closer to 3:30. (Which invariably is closer to 4pm)

I often indicte these things on the invoice with a charge and then back it off, so they realize my time is money. Same thing for other services I may provide that aren't specified. I list it as a line item and then indicate a 100% discount.

There are many good reasons for doing this.
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todd ellis
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PostPosted: Fri May 13, 2011 7:24 am    Post subject: Reply with quote

completely agree with the perceived-value comment, j.s. it is likely NOT valued until we tell them it has a value. i ALWAYS invoice for the "over & above" things i do for a client - then deduct it below. it lets them know that, yes - i typically charge for ... but i gave them a deal because i'm a great guy & they're a great client. i will often get an apology with the check and a promise to "do better next time".
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ConnieTerwilliger
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PostPosted: Fri May 13, 2011 6:47 pm    Post subject: Reply with quote

I use the words "professional discount" a lot when showing the un-charges.
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todd ellis
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PostPosted: Fri May 13, 2011 6:58 pm    Post subject: Reply with quote

Ooooo, I like that!
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Dave DeAndrea
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PostPosted: Fri May 13, 2011 8:24 pm    Post subject: Reply with quote

Thanks for the input everyone. Interesting. So let me ask a follow-up... in regards to these ideas...

jsgilbert wrote:
I often indicte these things on the invoice with a charge and then back it off, so they realize my time is money. Same thing for other services I may provide that aren't specified. I list it as a line item and then indicate a 100% discount.

There are many good reasons for doing this.


ConnieTerwilliger wrote:
I use the words "professional discount" a lot when showing the un-charges.


... do you ever actually charge any of these perceived value fees or does every client get the discount?
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Bruce
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PostPosted: Sat May 14, 2011 7:36 am    Post subject: Reply with quote

It depends on whether you want to take the chance of never working with them again.

Some folks will get the point and some won't.

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jsgilbert
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PostPosted: Sat May 14, 2011 7:50 am    Post subject: Reply with quote

Quote:
do you ever actually charge any of these perceived value fees or does every client get the discount?


I have had a few occasions where a client has gotten back to me to say that I should charge them for whatever it was and submit a new invoice.

In other cases, my contact may have left the company and a new person didn't know about me. I ask them to pull my invoices so they can really get an understanding of the value I've been giving.

I've also had some clients turn into "problem accounts" and I've had to explain that (for whatever diplomatic reasons), I would have to start charging for some of the things I've let slide. In some cases I lost them (and from the sound of some of your complaining, I think you may have found them). In some other cases I was able to get fees up enough to cover the "headache factor".
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ConnieTerwilliger
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PostPosted: Sat May 14, 2011 9:22 am    Post subject: Reply with quote

What J.S. said.

I clearly spell out that script changes are at an additional minimum session fee, but sometimes it is one word and I don't charge for that if the change comes in a reasonable time frame. If it is months later, then I will charge - again sometimes less than my minimum session fee if the change is very small - like yesterday I had to change the words "a doctor" to "an HCP" in one file.
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Dave DeAndrea
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PostPosted: Sat May 14, 2011 11:09 am    Post subject: Reply with quote

jsgilbert wrote:
and from the sound of some of your complaining, I think you may have found them


Please don't misunderstand the reason for my initial question as complaining or any possible problems with any or my clients. I can see how it might have come across that way... but I was actually just sort of "throwing it out there". I'm always curious about the business practices of my fellow voiceoverists and open to learning from their (your) experiences. So thanks again for the input everyone.
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Dave DeAndrea
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jsgilbert
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PostPosted: Sat May 14, 2011 11:25 am    Post subject: Reply with quote

sorry, that was just me being funny and not really directed at anybody. Perhaps I could have used some word besides complaining.
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j.s. gilbert

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Deirdre
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PostPosted: Sat May 14, 2011 12:27 pm    Post subject: Reply with quote

I think it's a valid enough question.
Lots of other professions regularly charge you if you miss an appointment.

I think the once burned, twice shy rule applies as others here have said.

And spelling things out is always a good idea.
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